The "Knowledge Management" Puzzle

The "Knowledge Management" puzzle makes me think. People talk a lot about it. I talk about it. People are working hard on it... and so are we.

But the questions still remain unanswered. What exactly is KM? What does this phrase encapsulate? What breadth and horizons does it cover? What is the vertical limit? Many more questions remain unanswered... have you been able to define it?

I Googled for the phrase and got about 9,160,000 documents. It seems almost every organization in the world is working on it - publically or privately. But no document could provide a concrete response to any of these questions. I admit that I did not look beyond 250 documents.

Amongst all those that I saw, I like to mention about these:

• Definition at DestinationKM
• Organization Learning and Knowledge Management
• A very old paper titled - The nonsense of 'knowledge management'