Knowledge Management

Have I ever mentioned about this phrase before? The blogger search fails on any keyword on my blogs... donno why! May be still not indexed.

You must have heard about this phrase every now and then. But what does it take to build a Knowledge Management System? What should be the essential features of the application? It cannot be a mere Knowledge-Base where you search for items.

Starting today, I will write about one feature daily that I consider are a must in any KM system. Needless to say, TeN™ Trans-e has most of them. However, not all of the ones that I write about, are present. Having said that, most of them are under development - to be incorporated in the next version of the product.

I start with segregating various features into groups. As I said, it cannot be just a searchable knowledge base with loads of content.

In my opinion, the features can be classified into following categories:

• Document Management System (DMS)
• Content Management and Publishing Tools (CMS)
• Collaboration and Communication Tools (Comm-Tools)
• Business Applications (Biz-Apps)
• (Scope to integrate) 3^rd-party Applications

I will start with a feature at a time, explain about it and classify it under one of the above categories.